// FAQ

Frequently
Asked Questions

The following is a list of frequently asked questions by our customers.
Please do not hesitate to contact us if you need additional details.

How do i get started?

Contact us to set up an appointment so we can evaluate the property and task at hand. We will then provide you with a free estimation.

What hours are you available?

Our cleaning services are available 24/7 which means we work around your schedule. Our services are available on a daily, weekly, bi-weekly or monthly base.

Can i trust your staff?

We choose our team members with great consideration. During the recruiting process, our workers are carefully selected. Each prospective employee undergoes a background and reference search.

Do I need to be home when the cleaner comes?

You are not required to be at home, but you are welcome to do so. The majority of our customers provide us with a key to their house or a garage entry code. We hold your keys and access information in the strictest of confidence.

What if I have a pet?

Pets are not a problem. Our workers are used to working with animals and are animal-friendly If you have pets, please let us know if there are any special circumstances we should be aware of.

What if I need to reschedule or cancel my appointment?

Prior to a scheduled cleaning, we need at least 24 hours notice of cancellation. If you cancel or reschedule a visit less than 24 hours before it is scheduled, you will be charged a $45 late cancellation/lock-out fee.

Do you provide cleaning products and equipment?

Yes. Our cleaning technicians are trained on what product to use for each surface because of this, we bring all our cleaning products and equipment.

Do you offer a satisfaction guarantee?

We value your business and want you to be satisfied with our services. If you are dissatisfied with the quality, please contact us within 24 hours and we will make arrangements to correct the issue.

How does payment work?

A deposit is required when booking one of our cleaning services. The final payment is due at the end of the cleaning. Simply place cash or a check in an envelope on your kitchen counter for our workers to collect.

What forms of payment do you accept?

Cash, checks, interac, and credit card payments are all accepted.

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